Company knowledge retrieval
Configure company knowledge retrieval to fit roles, rules, approvals and reporting needs.
Products / intellzia Automate
intellziaAssist
A business assistant that knows your company.
Help visitors and employees discover information, compare options and reach the right team through a controlled knowledge assistant.
Website visitorsCustomer supportInternal service desks
Give customers and teams answers grounded in your business.
Business outcomes
Designed around the result—not only the feature list.
A knowledge and service assistant for products, policies, support and internal guidance.
- ✓Faster answers for visitors and teams
- ✓Consistent product and policy information
- ✓Better routing to the right human
Core capabilities
Everything the workflow needs to move with clarity.
Configure the capabilities, roles and controls around your operating model.
Product and service guidance
Configure product and service guidance to fit roles, rules, approvals and reporting needs.
Website and internal chat
Configure website and internal chat to fit roles, rules, approvals and reporting needs.
Multilingual responses
Configure multilingual responses to fit roles, rules, approvals and reporting needs.
Lead and support hand-off
Configure lead and support hand-off to fit roles, rules, approvals and reporting needs.
Conversation analytics
Configure conversation analytics to fit roles, rules, approvals and reporting needs.
How it works
A connected path from input to outcome.
Connect the workflow
Connect approved company knowledge
Understand the workflow
Understand the visitor or employee question
Answer the workflow
Answer with relevant context and next actions
Escalate the workflow
Escalate complex or commercial requests
Part of intellzia One
Connect Assist with the applications and agents around it.
Start with this product, then add connected capabilities as your process matures.
Questions
What businesses usually ask before a demo.
Can intellzia Assist be implemented on its own?
Yes. It can start as a focused product and later connect with other intellzia Apps or Automate products through the wider intellzia One operating model.
Can the features and workflows be configured?
Yes. Roles, fields, approvals, dashboards and workflow rules can be configured around the agreed scope and operating process.
Does the demo use our business scenario?
A personalized demo can be shaped around your industry, current process, key exceptions and intended outcome.
How is implementation planned?
Implementation is normally structured through discovery, process confirmation, configuration, testing, training and controlled go-live support.
See it around your workflow
