Multi-channel request intake
Configure multi-channel request intake to fit roles, rules, approvals and reporting needs.
Products / intellzia Automate
intellziaCare
Customer care that moves every request toward resolution.
Combine structured case management with intelligent classification, knowledge and escalation workflows.
Customer service teamsAfter-sales supportInternal help desks
Turn service requests into a visible resolution workflow.
Business outcomes
Designed around the result—not only the feature list.
Customer-care intake, classification, routing, knowledge and resolution tracking.
- ✓Faster response and routing
- ✓Clear ownership of every case
- ✓Consistent service knowledge
Core capabilities
Everything the workflow needs to move with clarity.
Configure the capabilities, roles and controls around your operating model.
Issue classification and priority
Configure issue classification and priority to fit roles, rules, approvals and reporting needs.
Knowledge-assisted responses
Configure knowledge-assisted responses to fit roles, rules, approvals and reporting needs.
SLA and ownership tracking
Configure sla and ownership tracking to fit roles, rules, approvals and reporting needs.
Escalation workflows
Configure escalation workflows to fit roles, rules, approvals and reporting needs.
Service analytics
Configure service analytics to fit roles, rules, approvals and reporting needs.
How it works
A connected path from input to outcome.
Capture the workflow
Capture the request from available channels
Understand the workflow
Understand category, urgency and customer context
Suggest the workflow
Suggest an answer or route the case
Track the workflow
Track resolution, SLA and customer outcome
Part of intellzia One
Connect Care with the applications and agents around it.
Start with this product, then add connected capabilities as your process matures.
Questions
What businesses usually ask before a demo.
Can intellzia Care be implemented on its own?
Yes. It can start as a focused product and later connect with other intellzia Apps or Automate products through the wider intellzia One operating model.
Can the features and workflows be configured?
Yes. Roles, fields, approvals, dashboards and workflow rules can be configured around the agreed scope and operating process.
Does the demo use our business scenario?
A personalized demo can be shaped around your industry, current process, key exceptions and intended outcome.
How is implementation planned?
Implementation is normally structured through discovery, process confirmation, configuration, testing, training and controlled go-live support.
See it around your workflow
