1. Send a deletion request
You do not need an Intellzia or Odoo login to request deletion. Email hello@intellzia.sa with the subject WhatsApp data deletion request.
- Provide your name and a reply email or phone number.
- Identify the business and the WhatsApp number associated with the records, including its country code. Include your connected business number or Business Account ID if you know it; these IDs are not mandatory.
- State whether you are the business administrator or an individual who messaged that business.
- Describe what you want deleted: a conversation, contact details, data associated with your Meta login, or all data held by the integration for your authorized business connection.
Send only the details needed to locate your records. Do not send passwords, access tokens, app secrets, one-time codes or identity documents in the initial email. We may ask for proportionate verification through an appropriate secure method before acting.
2. Business administrators: request through Intellzia
If the v5 connection controls are available to your authorized role, sign in to your Intellzia business environment, open WhatsApp → Connections, select your own connection and choose Request Data Deletion. This creates a request and opens its confirmation/status page. Review the action’s confirmation before proceeding. The request requires administrator verification before erasure is completed. If the option is unavailable or you cannot sign in, use the email route above.
A request for all connection data affects that connection’s stored messaging records and service access. Do not submit it if you only intend to delete an individual conversation; describe that narrower request by email.
3. People who messaged a connected business
If a restaurant, shop or other customer uses Intellzia for messaging, identify that business and contact it directly as well. It generally determines how its customer records are used. You may also contact Intellzia at hello@intellzia.sa; we will identify the responsible customer and assist in accordance with our role and applicable law. We do not erase another customer’s records on the basis of an unverified request.
4. Meta authorization and deletion requests
You may remove Intellzia’s access using the relevant app, website or business-integration settings in your Meta account where available. Removing access and requesting deletion are separate actions; use the deletion request option if Meta offers one, or contact us by email.
Where Meta’s signed deletion-request callback is configured, a valid request receives a confirmation code and status link. An unidentified or ambiguous subject remains pending until verified; deletion is not marked complete merely because the request was received. Requests made through the integration may also provide a status link. For email requests, follow up using the same email thread and any reference we provide. Do not share private status links publicly.
5. Data covered by a verified request
Depending on the verified scope and the data actually held, deletion covers WhatsApp integration messages and conversations, related attachments and generated WhatsApp document copies, imported contact mappings, campaign recipient copies, template copies, integration renewal records, raw webhook/event copies and associated connection identifiers or credentials.
For a full connection deletion, access is disabled for the affected connection and queued sending is stopped as part of request handling. The administrator reviews copied CRM/chatter records and other downstream copies before completion. Individual requests are limited to the verified person and scope; they do not authorize erasure of an entire business connection.
6. What may remain and what we cannot delete
Original invoices, accounting records, independently maintained CRM records, contractual records and the Odoo user account are separate from integration copies. They are reviewed under the Privacy Policy, customer instructions and applicable retention obligations. Necessary records may be retained for tax, accounting, security, legal claims or other lawful obligations; we will explain any applicable limitation and restrict retained data to the necessary purpose.
Backup copies may remain until the applicable replacement cycle, with restricted access and no routine use. The handling of backups and any restored copies is reviewed for the request. We do not promise instant erasure from every backup.
Intellzia cannot delete copies held by Meta, WhatsApp, a message recipient or another independent provider. Use that party’s privacy controls or contact it separately. Deleting integration data does not delete your WhatsApp number, Business Account, mobile application or all of your other Intellzia services.
7. Timing, confirmation and escalation
We verify identity and authority, locate the affected records, review lawful retention and copied data, and process the request within the applicable statutory period. No fixed completion time is promised on this page. We will explain verification needs, lawful exceptions or any permitted extension. Once resolved, we confirm the outcome and any necessary retention; an available status page is updated after administrator review.
If you have not received a response or disagree with the outcome, follow up at hello@intellzia.sa with your request reference. Your rights under applicable law remain available, including a complaint to the competent authority. For Saudi personal-data matters, see SDAIA’s Personal Data Protection Platform.
8. Stop messages or disconnect without deleting everything
To stop marketing, reply STOP or إيقاف to the sending business, or contact it directly. Opting out of marketing does not erase all data. To stop the integration, use the available disconnection controls or request help by email; to remove any remaining coexistence connection on your phone, follow the controls and instructions in WhatsApp Business. Disconnection is distinct from number deletion or migration and does not imply permission for either.
Read our Privacy Policy and Terms of Service. Operator: Intellzia Solutions LLC, 12612, Al Wizarat, Riyadh, Saudi Arabia. Contact: hello@intellzia.sa.
